Troubleshooting Guide

If you clicked through to here, then we expect you are having some trouble with WiConnect. Please accept our apologies; perhaps our documentation is not clear enough or you have found an operational corner case.

The notes in the following sections should get you up and running again quickly. If you are still having trouble after reading through these notes, please log a support ticket.


My module fails to associate to the network

Please check each of the following points carefully to help resolve this issue.

My module has missing commands or variables. What do I do?

If you enter a valid command or variable and see an Unknown command or Unknown variable or option error, your module may be in Safe Mode. Alternatively an OTA upgrade may have been interrupted before completion.

Recovery from Safe Mode

In safe mode, system.safemode is set to 1, and there is a reduced set of commands and variables (see help all).

To recover from Safe Mode, follow the instructions in Upgrade & Recover, Safe Mode. The essential recovery commands are summarised below.

WiConnect Commands Description

<- Reset faults counter
<- Reboot the module

Once the module has successfully returned to normal operation, it is advisable to ensure you have the latest WiConnect firmware version. Upgrading to the latest firmware provides your module with the latest fixes to problems, one of which may have caused the module to enter safemode. To upgrade, simply enter the ota command.

Recovery from Interrupted OTA Upgrade

If an OTA upgrade is interrupted, you can resume it and complete the upgrade. You may have to set the wlan.ssid and wlan.passkey variables to rejoin your WLAN. Then run the ota command. When the OTA upgrade completes, your module returns to normal operation.